A founder-led fintech operated almost entirely from the founder's head. I built the go-to-market and customer success operation around him: the information architecture, a weekly operating cadence across a 15-account book of business, and AI workflows that turned a day and a half of manual review into an afternoon. A seven-person team now runs like twenty, and he's back on the product.
No customer-success function existed while enterprise relationships were on the line. I mapped the client lifecycle, defined what a healthy account looks like, and stood up a weekly cadence so nothing goes unreviewed for more than a week, on deals from $15k to $375k.
I co-founded a consultancy with no systems and, over seven years, built it into a structured services business: pricing and unit economics, scoping and contracts, and capacity planning across many concurrent client sprints, run by two partners and a trusted subcontractor bench.
As employee #2 at Calendly, I took reactive support off the CEO's plate, hired and trained the first customer success team, and helped grow the business from $0 to ~$4M ARR.
Lean, ambitious, founder- and creative-led companies: the kind doing work that's personal and meant to be seen. My title flexes to what you need (fractional operator, ops and program lead, right hand). The constant is that I take the operational weight off you ▎ and make sure it runs. ▎ ▎ This isn't a VA, and it isn't a specialist for one slice of the work. It's a senior operator who takes the whole operational backbone off ▎ your plate, for exactly as much as you need. ▎ ▎ Why me: I built this because I needed it and couldn't find it. Running my own consultancy, my partner and I spent close to a year trying to ▎ hire someone senior enough to hand our client work to, someone whose quality bar matched ours, who we'd trust with the relationships, not ▎ just the tasks. We never found her. So now I'm her. ▎
How it works: Most engagements start as a focused mandate and grow from there. ▎ ▎ Let's talk: If something important is riding on your operations right now, or you know someone in that spot, email me: ▎ [email protected].